"Build Operate Transfer" or "BOT" arrangements help clients retain the option of transferring ownership of the operations after a mutually agreed upon time frame. Zenith helps the client set up the back office operations from start to finish. This covers establishment of the operation, acquisition of facilities and staff and extends to actually running the centre for a defined period. Once the center and services are well established, management and ownership can be transferred to the client.

In traditional outsourcing, an entire business process is moved offshore to take advantage of the expertise and cost benefits offered by Zenith. This model works well for routine, non-core business processes that can be handed over to the service provider completely. Zenith takes complete responsibility for executing the business process and commits to SLAs that cover quality and performance metrics.

Co-managed outsourcing is similar to the traditional outsourcing model but, with closer involvement from the client. Typically, a client manager is located within the Zenith offshore center. This approach provides you added comfort while giving you all benefits of an offshore based BPO operation.

In this engagement model, we offer to set up a separate entity jointly owned by the client and Zenith to carry out the back office operations offshore. We add value by managing operations efficiently while you retain control and have complete visibility.