In the age of technology, contact centers are becoming one of the vital aspects of any business. Companies primarily use contact / call centers to take orders and to solve technical problems. Because of the enormous increase in usage to contact centers, companies are now outsourcing this aspect of their businesses to save money.

Zenith Software has been providing a range of contact center services since 1999. Zenith offers contact center services to global clients by leveraging process, domain and people management expertise. At Zenith, we have proven expertise in delivering exceptional bottom-line impact to our clients through well trained and highly qualified professionals located in India.

Our agents / customer service representatives are adept at responding to customer concerns with the first contact. In partnership with our clients, we create knowledge bases; systems and processes that ensure customers have an excellent experience whenever they interact with our agents.

Our Contact Center services ensure that your clients have accessibility 24X7 for any assistance. Our range of Contact Center services include the following

• Inbound Calls : Inbound Calls handles incoming calls from a customer or prospect. It is a process where contact centers are built for accepting telephone orders directly from the customer or collecting information for future marketing purposes.
• Outbound Calls : Outbound Calls enables you to connect with customers, clients and employees in a wide variety of ways.

• Convenient customer access to the services required
• Accurate and appropriate responses
• High level of customer satisfaction
• Improved efficiency
• Monitor performance
• Costs are reduced by up to 30%
• Access to unlimited call answering power equals instant unlimited growth capacity equals a better financial return - without incurring extra capital costs

Technical Support is being strategically outsourced to India as international companies find the job benefits of approach to a skilled squad of specialist resources, improved character of service, lower costs of possession and reduced danger. India has proven its capabilities in strategic contact center technical support outsourcing, both onsite and offshore.

At Zenith Software, technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk.

The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products, for the most complex problems.

Our Technical Support capabilities would include multi-tiered expertise across multiple channels, email, chat and voice.

Our Technical Support offerings comprises of

• Application Support
• Product Support
• Content Management

• Increasing brand awareness and customer satisfaction
• Increasing productivity, quality and performance to metrics
• Increasing loyalty, retaining customers and preventing churn
• Reducing operational costs and total cost of ownership
• Improving business continuity