Enterprises have made significant investments on IT systems and CIOs naturally want to maximize life of existing systems. This becomes more critical in today's business environment where management expects the IT function to deliver strategic value without significant increase in IT spends. Given that maintenance still accounts for over 70% of IT outlay, reducing maintenance costs releases funds for more strategic initiatives. We also understand the logistical challenges involved in supporting obsolete technology and software. Zenith can help organizations realize these objectives by providing offshore based maintenance services.
Zenith offers offshore application management services (AMS) for global clients that provide better flexibility and scalability. Our maintenance methodology is highly evolved and results in risk mitigated transition and optimal leverage of the offshore model. We have thus helped our customers achieve significant cost savings in their maintenance spends. Our AMS processes are tailor-made as per customer’s needs and preferences.
We have established metrics-based processes to handle transition and remote delivery of maintenance. Zenith's commitment goes beyond service level agreements (SLAs) - we deliver consistent and lasting value that has helped us build long-term partnerships with our customers - 70% of our business comes from repeat orders from satisfied existing customers.
Our Application Management services include:
- Maintenance / Enhancements
- Migration / Re-engineering
- Documentation
- Web enabling of Legacy Applications
- Testing and root-cause analysis services
- Production Support
- Reduced Total Cost of Ownership (TCO)
- More bandwidth to focus on more strategic issues
- Increased applications stability and hence better value derived from IT
- Cost effective offshore model with constant access to highly skilled professionals
- Flexible Ramp up and Ramp down of resources
- Increased efficiency resulting from seamless management of applications
