Zenith's offshore support services ensure cost effective, reliable extended workday support for your SAP applications. Minimizing TCO is one of the goals of all IT organizations and Zenith's offshore based SAP support service allows clients to stretch their IT budgets to the maximum.
We supplement standard support methodologies with our expertise in the dual-shore (onsite-offshore) delivery model.
Zenith's offshore facility is well equipped with comprehensive state-of-the-art Hardware and Software. The facility hosts a high-speed VPN built for secure communication and connection to clients' locations.
Our clients have the choice of the Time-and-Material Model or the Fixed-Price, Fixed-Time Model.
- Technical Support (delivered through ABAP/Basis resources)
- Functional Support (delivered through SAP Functional consultants)
Functional Support
- Making new configurations
- Changing existing configurations
- Developing new functionality, reports and interfaces
- Testing patches and hot packs on the Test Server
- Modifying existing reports
- Preparing training material related to new functionality, reports and interfaces
- Imparting end user training
- Reviewing existing documentation and suggesting areas of improvement based on call history information
- Identifying areas in which additional end user training will help reduce calls
- Testing new functionality,reports and interfaces on the Test Server
Technical Support
- Contacting SAP OSS, obtaining and applying patches and hot packs on the Production Server
- Testing and transporting new functionality, reports and interfaces on to the Production Server
- Creating new users
- Changing authorization profiles for existing users
- Backup and Archiving data residing on SAP servers
