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Overview
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Travel
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Retail
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Insurance
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Financial Services
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Brochure
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HTG Brochure
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| Testimonial |
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"You are honest and
ethical. Trust is an important factor. You worked with us for the success of
our project and your win-win management philosophy was a key differentiator."
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Chief Information Officer, Blue Sun Multimedia |
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| Industry Solutions | Travel |
| Travel |
| Overview
| IT Services | BPO
Services | HTG | Business Benefits |
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| Overview |
The travel industry is witnessing trends that promise to have huge
ramifications on the dynamics of the business. With customers increasingly
using the Internet to make travel plans and decisions, players in the industry
have to modify their business models to stay competitive:
Taking Core Services Online
The diverse segments in the travel industry have to make the transition from
brick and mortar to the high technology world. This involves changes in the way
the operations are run.
Reduce Cost Per Transaction
Customers are looking to spend less effort, time and money on transactions.
Organizations have to look at innovative means to service the customer and
ensure satisfaction.
Manage Costs Better
Stiffening competition and increased customer expectations translate to the
need for superior customer service. The industry needs to improve service
without increasing costs in order to remain profitable. .
Our Offerings Top
We partner Travel businesses, including hotels, airlines, tour
operators and travel agencies, in handling the challenges arising out of the
changing business environment. Zenith's comprehensive range of solutions and
services for the Travel industry are designed to streamline processes, enhance
performance, ensure customer satisfaction and improve margins. Zenith has
successfully leveraged technology and domain expertise to provide end-to-end
solutions to the diverse segments of the travel industry.
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IT & BPO services for
Airlines, Travel Agencies, Tour Operators, Hotel Chains,
Corporate Travel Houses, Car Rentals
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Customer
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Operations
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Back Office Management |
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. Portal solutions
. Reservation
. Car rentals
. CRM, Loyalty Programs
. Corporate Travel Management
. System Integration
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. Fleet Management
. Inventory Management
. Contract Management
. Account Management
. Yield Management
. Portal Maintenance
. Baggage claims, Cargo solutions
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24*7 Help desk
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Email Management
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Content Management
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Newsletters
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Special offers
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Data Analysis
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| IT Services
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Zenith has been associated with the Travel industry for over five years now and
has developed end-to-end solutions for several clients around the globe. Our
clients are pioneers in the travel industry and rank among the Fortune 500
companies.
Solutions for all players in the travel industry
Our Travel practice has industry practitioners
with hands-on experience in hotel management, travel agencies and airlines. We
leverage this experience to deliver relevant solutions that have significant
business impact
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| BPO Services
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Zenith offers BPO services to the Airline, Hotel, Car Rental, Travel Agency, Online Travel and Cruise segments within the industry. Our in-depth knowledge of the Travel industry's best practices and our expertise in technology applications have enabled us to provide focused support to leading Travel companies.
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| Service
Offerings |
Service
Details |
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| Customer
Service Help Desk |
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Query Handling and Issue Management
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Email communication and processing
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Newsletter updates |
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Reservation Help Desk
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Online booking requests
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Inbound and outbound calls
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Amendment/cancellation requests |
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Configuration Management
for Centralized Reservation System
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. Database Management: Property details including Images and Rates
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Content Management: research on partners' official websites, brochures and
upload to Database.
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Image Processing: Upload from various sources, virtual facility walkthroughs
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| . Rates Upload: Domain experts calculate rates after factoring various contracts/tariff plans of different hotels/operators/chains |
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Supplier Management &
Contract Management for Online Travel Portal Operators
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Manage and maintain the content for portals
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Update allotments and close out dates
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Update information based on new contractual terms |
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Accounts Processing for AP,
AR & preparation of Reports
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Manage invoices
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Reconciliation against booking
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Conversion of hard copy invoices to digitized formats
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Credit card processing
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Payments/refunds and bank transactions |
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| Revenue / Yield Management
Support |
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Market Analytics
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Consumer Analytics
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Booking, Cancellation, Amendment Analytics
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Property performance & Revenue yielding analytics
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| HTG
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A unique framework for the travel and hospitality industry
Zenith has capitalized on half a decade of in-depth experience
in the travel industry to develop a product that serves the unique needs of the
travel and hospitality industry. HTG supports both B2C and B2B models and can
be customized to the needs of diverse businesses. HTG can be integrated with
any mid office application, consolidator, payment gateway, and/or content
management system.
Product highlights:
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Web based application
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Compatible with every payment gateway, mid office application, travel service
provider, consolidator, GDS
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Combined solution for Air-Ground- Cruise-Tours
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Real time information validation and updating
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Supports multi-currency
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Easy to implement
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Multi product rates and contract management
HTG consists of five modules which can be used independently or
with any other existing application. This ensures that your existing
investments are protected while your dynamic business needs are met. The
various modules of HTG are as below:
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Centralized Online Reservation System (CORS)
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Membership Management
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Information Management System (IMS)
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Mid Office Application (MOA)
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Real Time Data Provider (RDP)
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Business
benefits
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Agility in responding to changes in the market
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Focus on core business
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Reduced cost of Operations
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